1) STAY RENTALS
▫ The descriptions and photos of the apartments and their interiors, both on the catalog on the website, may vary for minimum, non-binding contract and does not constitute grounds for complaint since it deals with examples.
▫ Guests are not allowed to move furniture in the rented apartments. Should they however decide to do so, the furniture must be placed it its original position prior to their departure.
▫ House rules especially rest time from 1.00 pm – 4 pm and from 10 pm – 8 am must be respected. Guests should not cause unpleasant noise and disturb public order and peace. In severe violation of these rules, the clients will be held responsible.
▫ Management will not be held responsible for any thefts or damages to valuables left inside the apartments.
▫ Pets are allowed only with previous notice, please remember that these arrangements have to be made when making your reservation.
▫ Should the originally booked apartment not be available due to unforeseen circumstances, the agency reserves the right to accommodate the clients in other most appropriate units similar to those initially reserved.
▫ Holiday units will be rented to accommodate youth groups depending on demand and availability. In case of no prior notice, the agency reserves the right to assign the most appropriate rental units.
2) PRICES AND ADDITIONAL CHARGES
▫ Prices include the use of water, electricity and gas. The apartments will be cleaned at the beginning of your stay (kitchen nook not included).
▫ Prices do not comprise: bed linen, towels, table cloths, covers, final cleaning ( Bilo 40,00 € - Trilo 50,00 € - with pets 60,00 € + 100,00 € deposit) service or visitor's tax.
▫ If requested, bed linen can be rented for 10,00 € for a single bed and 15,00 € for a twin full-size bed. It will be changed once a week.
▫ Some apartments described in the catalog have air conditioning . You can use them on request at a cost of € 35.00 per week , provided it is used for the duration of your stay and specify this when booking.
3) BOOKING AND PAYMENT
▫ Within ten days from booking, the clients have to make an advance payment equal to the third of the total rent amount due. Should the client fail to make the deposit, the reservation will be considered cancelled.
▫ The balance will have to be paid upon arrival and once the guests have been given their key.
▫ If the guests should find the assigned rental units inappropriate due to personal reasons of any sort, the agency will not refund the guests for the advance deposit.
▫ If the booking is cancelled the advance deposit will not be refunded.
4) GUARANTEE DEPOSIT
▫ When the guests are given their key, they will be requested to deposit caution money which may vary from 100 to 200 € depending on the type of the rental unit. The guarantee deposit will be refunded at departure after the inspection of the rental unit has been carried out. In case the guests leave outside office hours the guarantee deposit will be mailed to them.
▫ The guarantee deposit will be doubled in case of youth groups.
5) ARRIVALS AND DEPARTURES
▫ Each stay begins at 4 pm on Saturday and ends at 10 am on the Saturday of departure.
▫ The key to the apartment must be handed in at our agency (from 9 am – 1 pm and from 3 pm – 7 pm on workdays; on Sundays from 10 am -1 pm and from 5 pm – 7 pm only during the summer period); should the guests fail to do so, the agency will remain the owner of the property.
▫ If the guests are unable to arrive before 7.30 pm on the fixed day, they should inform the agency of their belated arrival. If the guests fail to inform the agency of their arrival time, the keys will be handed over starting from 10 am on the following day. If the guests fail to arrive on the following day, the reservation will be considered as cancelled.
▫ Anticipated departures and postponed arrivals will not be given refund and guest will have to pay for the whole stay as per original booking.
6) ADDITIONAL SERVICES
▫ All seaside resorts listed in our catalogue offer our guests the alternative of using beaches where no entrance fee is requested.
▫ Albamare Agency can help you with booking beach umbrellas, beach chairs, and changing huts (as per charges set by the local Port Authorities).
7) HOTELS AND BOARDING HOUSES
▫ Albamare Agency can help you book a hotel or a stay in a boarding house anywhere in Alba Adriatica, Tortoreto and Villa Rosa with no additional charges.
8) CUSTOMER COMPLAINTS
▫ Albamare Agency must be immediately informed of any negative feedback regarding the cleanliness or anything else concerning the rental unit and will see to the problem right away. Complaints received afterwards will not be accepted. The law-court of Teramo will be the court of competent jurisdiction in case of legal disputes.